About JEA
JEA is a public utility company in Florida. It is a community-owned electric utility company within the United States. Within the US, it is considered the eighth largest community-owned electric company. They serve approximately 417,000 electric customers, and over 305,000 water and 230,000 sewer service consumers. This public utility was started in 1968. The headquarter of JEA is located in Jacksonville, Florida, United States.
How to Pay JEA Bill
There are several convenient payment methods are available to pay your bill. To learn more about these payment options, follow these below instructions:
Pay JEA Bill via Online Method:
- You can make payment for your JEA bill through the online payment method. To make an online payment, you need to create the JEA online account. If you already sign up for the JEA account, then follow these steps below:
- You need to visit this link jea.com
- Then, on the provided field, input the username and password.
- Make sure to check the Remember my username box, to save your username.
- After providing your log in details, simply select the Sign In option.
- Then, follow the steps further to make your bill payment.
Pay JEA Bill by Automatic Payment:
- Make payment for the JEA bill on time with the Automatic Payment. It allows the JEA to withdraws balance directly from your bank account. You have to enroll for AutoPay to pay your bill automatically. To enroll for AutoPay, you need to login into your JEA account:
- Simply visit this link jea.com
- Then, on the provided field, input the username and password.
- After that, simply click on the Sign In option to proceed further.
- After you logged in to your JEA account, set up your automatic payment.
Pay JEA Bill by Phone:
JEA allows the customers to pay the utility bill over the phone. You can make the payment right from your financial institute or from your bank account. You need to dial (904) 665-6000 from your phone. The payment service is available 24/7. Keep your banking details by your side to complete your payment.
Pay JEA Bill in Person at JEA:
- Make your JEA bill payment in person. By using cash, you can easily pay your utility bill. You can visit the service center locations for your bill payment. You can follow these instructions below:
- You have to go to this link jea.com
- On the provided field, input the address, city, and state.
- After providing the address, you need to select the Search option.
- Then, follow the further steps to complete your bill payment.
Pay JEA Bill by Mail:
- Pay your JEA bill through the traditional mail method. Send your money order or personal check by mail to JEA. The mail payment method is slower than the other payment method. Before sending the mail, make sure to add your JEA account number to check. You can send your payment stub to this address below:
JEA
P.O. Box 45047
Jacksonville, FL
32232-5047
How the Penalty Fees Work
- There are several penalty fees that JEA charges. These fees will be charged on a monthly or non-recurring basis. You will be charged the reconnection fees, service calls fees, late payment fees, and security deposit.
- Late Payment Fee: If your billing amount is not paid by the due date, you have to pay the late payment fees. For the late payment fees, you have to pay 1.5% of the due balance.
- Reconnection Fee: For the reconnection fees, after the services get disconnected, you have to pay $115 for water and $400 for sewer.
- Returned Check Fee: If your check is returned by your financial institute, you will be charged the returned check fees. For the returned check fees, you have to pay $20.
- Security Deposit: The security deposits are depending on your credit history.
- Service Calls: For the service calls, you have to pay $25 per instance.
What to Do If You Can’t Pay the Bill
- There are several payment assistant programs available for customers who cannot pay their utility bills. These payment assistance programs are including the budget plan, JEA Pay Plan, and other services.
- My Budget Plan: The budget plan allows the customers to pay an average bill amount each month. It can lower your monthly bill payment.
- JEA Pay Plan: Using this service, you can extend your payment date. For more information about the JEA Play Plan, contact the customer service department. This service is available 24/7.
- Other Agencies: You can contact the Northeast Florida Community Action, Barnabas Center, St. Johns Welfare Federation, Neighbor to Neighbor.
Read More : How to Pay Your Duquesne Light Bill
JEA Contact Info
If you need any help with paying your JEA bill, you can contact the customer service department. To contact the customer service department, look at the following contact details.
Customer Care:
Residential: (904) 665-6000 or (800) 683-5542
Monday – Friday, 7:00 a.m. – 7:00 p.m.
Commercial: (904) 665-6250
Monday – Friday, 8:00 a.m. – 6:00 p.m.
Walk-in Care Center:
- W. Church Street, Jacksonville, FL 32202
Monday – Friday, 8 a.m. – 5 p.m.
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