World2h ago
IndiGo ordered to pay Rs 67,713 to passenger after denying him boarding
AI EXECUTIVE SUMMARY
An Indian district commission ruled against airline IndiGo for wrongfully denying boarding to a passenger who arrived on time despite a flight delay. The airline could not prove that check-in was closed and was consequently ordered to issue a refund, pay compensation, and cover litigation costs.
WHY IT MATTERS
This ruling holds airlines accountable for unfair boarding denials when they fail to provide verifiable evidence of check-in procedures.
A district commission ordered IndiGo to refund a passenger Rs 12,713. The airline denied boarding despite a flight delay and the passenger's timely arrival. IndiGo failed to provide evidence proving check-in had closed. The commission found this a deficiency in service and unfair trade practice. The airline must also pay compensation and litigation costs.
This story was originally reported by Times of India โ Top Stories. As an automated real-time news aggregator, NewsToolBar provides multi-perspective indexing and AI summarization while directing full readership directly to primary publisher sources.
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