Family gets surprise gift from Emirates after 7-year-old writes letter to Tim Clark

At a time when automated replies and chatbots are redefining customer service, one British family has been reminded that the personal touch still soars above the rest.A seven-year-old boy from South London, whose parents have asked to remain unnamed to protect his privacy, wrote to Sir Tim Clark, President of Emirates, after falling in love with the airline during a family holiday to the Maldives. In response, he and his family received a gesture they will never forget; one that has inspired the...

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