Bank delays release of deceased wife's savings to elderly man; ordered to pay Rs 15K

A Kerala consumer commission ordered Bank of India to pay compensation for service deficiency. The bank delayed releasing a deceased woman's savings to her elderly husband. The commission found the bank's procedures unnecessarily burdensome and lacking clear communication. The bank failed to prove its defense regarding an unsigned application. The elderly man suffered financial hardship and mental agony due to the bank's actions.

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