TechnologyRecent
You Know Who Really Hates AI? Insurance Claims Adjusters
Wired✓
Original Reporting
AI EXECUTIVE SUMMARY
A review of Glassdoor comments from insurance claims adjusters shows that 98% of those mentioning artificial intelligence expressed negative opinions. Adjusters argue that AI should remain a tool and not be given decision‑making authority. The sentiment reflects concerns about AI's role in evaluating claims. The article highlights skepticism among workers directly affected by AI deployment.
WHY IT MATTERS
It reveals frontline workers' resistance to AI, which could affect adoption and effectiveness of AI systems in the insurance industry.
Of the Glassdoor reviews from claims adjusters that mentioned AI, a staggering 98 percent were negative. “AI is just a tool,” one person tells WIRED. “It should never be given the keys.”
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