AI EXECUTIVE SUMMARY
A new JD Power survey of over 68,000 drivers finds many owners are frustrated with increasingly complex infotainment systems and glitchy software. Respondents say they prefer features that operate unobtrusively, such as smooth ride quality and reliable safety functions, over large touchscreens they must manage.
WHY IT MATTERS
The findings signal that automakers may need to rethink the balance between digital features and driver simplicity to retain customer satisfaction.
Automakers keep shoving more tech into their cars, despite evidence that consumers are increasingly fed up with huge screens and glitchy software. In fact, the features that car owners appreciate the most happen to be the ones they barely notice, according to the latest tech survey from JD Power. The consumer research firm surveyed 68,084 […]
This story was originally reported by The Verge. As an automated real-time news aggregator, NewsToolBar provides multi-perspective indexing and AI summarization while directing full readership directly to primary publisher sources.